Privacy Policy — Grace Energy Pty. Ltd
Last updated: [06-11-2025]
1. Introduction
Grace Energy Pty. Ltd (“Grace Energy”, “we”, “us”, “our”) provides integrated clean energy solutions including solar systems, battery energy storage (BESS), hybrid power systems, and Virtual Power Plants (VPP). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with us.
2. Our Contact Details
Grace Energy Pty. Ltd
Address: 8–18 Bowden St, Alexandria, NSW, Australia
Email: info@graceenergy.com.au
3. Information We Collect
We may collect the following types of personal information:
• Contact information: name, email, phone number, company name, job title.
• Project information: details relevant to energy solutions, site assessments, or enquiries.
• Website and technical data: IP address, browser type, device information, and general analytics.
• Communication records: emails, messages, enquiries submitted through our website.
We do not collect payment information as we do not process online payments.
4. How We Collect Personal Information
We may collect information when:
• You submit an enquiry form on our website.
• You contact us by email or phone.
• You request information about our services.
• You interact with our website (cookies, functional tracking, system logs).
• You engage with us during project consultations or proposals.
We only collect personal information by lawful and fair means.
5. Purposes for Collecting Personal Information
We use personal information for the following purposes:
• To respond to enquiries and provide clean energy solutions.
• To prepare quotes, proposals, and technical assessments.
• To manage customer communication and support.
• To operate, maintain, and improve our website and services.
• To comply with legal and regulatory requirements.
We do not use personal information for direct marketing unless consent has been provided.
6. Anonymity and Pseudonymity (APP 2)
Where lawful and practical, you may interact with us anonymously—such as browsing our website without identifying yourself. Identification may be required when requesting services or submitting project enquiries.
7. Disclosure of Personal Information
We may disclose personal information to:
• Service providers who assist in hosting, IT support, or email services.
• Professional advisors (legal, technical, or business consultants).
• Government authorities where required by law.
• Third parties involved in delivering energy solutions (with your consent).
8. Overseas Disclosure (APP 8)
Our website is hosted on servers located in the **European Union (EU)** through our hosting provider. This means your personal information may be transferred or stored outside Australia. We take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles, including ensuring secure storage and handling of information.
9. Security of Personal Information
We take reasonable steps to safeguard personal information against loss, misuse, unauthorised access, modification, or disclosure. Measures may include:
• Secure servers and encrypted connections where applicable.
• Access controls and restricted staff access.
• Regular system monitoring and updates.
10. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by law. When no longer needed, information is securely deleted or anonymized.
11. Access and Correction of Personal Information (APP 12 & 13)
You may request access to the personal information we hold about you or request corrections if the information is inaccurate or outdated. Requests can be made via email at: info@graceenergy.com.au.
We will respond within a reasonable timeframe.
12. Cookies and Website Tracking
Our website may use essential and functional cookies to maintain core functionality. We do not use advertising cookies or advanced tracking tools unless expressly stated or consented to.
13. Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties.
14. Complaints
If you believe we have breached your privacy, you may contact us at: info@graceenergy.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our operations. A revised version will be posted on our website with an updated